Frequently Asked Questions
Everything you need to know about your audio and instrument shopping experience.
What is the standard shipping time for musical instruments?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Do you offer a warranty on electronic equipment?
Yes, all new electronics and instruments come with a minimum one-year manufacturer warranty. Hermes Music also offers extended protection plans for added peace of mind on high-end gear.
What is your return policy for open-box items?
We offer a 30-day return policy for most products. However, items such as in-ear monitors, microphones, and software must be unopened due to health and licensing regulations.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to follow your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm to help you get the gear you need now.
Do you provide technical support for setup?
Yes, our team of product specialists is available via phone or email to assist you with the initial setup of your audio interfaces, mixers, and other complex electronic hardware.